Privacy Policy

1. Information we collect

We collect only what we need to provide our services and meet our legal obligations:

• Contact details — name, business/legal name, email address, and phone number.
• Billing & tax details — billing address, GSTIN, and PAN, which are legally required to issue a GST-compliant tax invoice.
• Transaction details — invoices raised, amounts, and payment status.
• Technical data — IP address, browser type, and basic usage data collected for security and to operate the site.

We do not collect or store your card, UPI, or bank details. All payments are processed on the secure infrastructure of our payment partner, Razorpay; your payment-instrument data is handled entirely by them and never touches our servers.

2. How we use your information

• To provide, operate, and improve our services and to communicate with you about them.
• To generate GST-compliant invoices and process payments.
• To comply with legal, tax, and accounting obligations.
• To protect against fraud, abuse, and security threats.

3. Sharing of information

We do not sell your personal information. We share it only with:

• Razorpay — our payment gateway, to process payments securely.
• Service providers — hosting and infrastructure providers who help us run the service, under confidentiality obligations.
• Authorities — when required by law, regulation, or valid legal process.

4. Cookies

We use strictly necessary cookies to keep the site secure (for example, to protect forms against cross-site request forgery and to keep a paid invoice link unlocked after you enter its passcode). We do not use advertising or third-party tracking cookies.

5. Data retention

We retain invoice and transaction records for as long as required under applicable Indian tax and company law (generally up to 8 years). Other personal data is retained only for as long as necessary for the purposes described above.

6. Data security

We apply reasonable technical and organisational measures to protect your information, including encrypted storage of sensitive fields and access controls. No method of transmission or storage is completely secure, but we work to protect your data and review our safeguards regularly.

7. Your rights

You may request access to, correction of, or deletion of your personal information, subject to records we are legally required to keep. To make a request, contact us at support@thakursystemsandstructures.com.

8. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date above reflects the latest revision. Continued use of the site after changes constitutes acceptance of the updated policy.

9. Contact & grievances

For any questions or grievances regarding this policy or your data, contact us at support@thakursystemsandstructures.com or +91 82373 15167. We aim to acknowledge grievances within a reasonable time.